Contact Us | AliExpress UK Guide

How to Reach Us

We're here to help with questions about our guides and tips for shopping on AliExpress from the UK. Please note that we are an independent guide website and not affiliated with AliExpress or Alibaba Group.

Email Contact

The best way to reach us is via email:

📧 info@ali-express.org.uk

We aim to respond to all enquiries within 48 hours during business days.

What We Can Help With

Questions about our guides and articles
Suggestions for new content or guides
Feedback on our website
General information about shopping on AliExpress
Partnership and collaboration enquiries

What We Cannot Help With

As we are not affiliated with AliExpress, we cannot assist with:

Order issues, refunds, or disputes
Account problems or password resets
Tracking specific packages
Payment or billing issues
Complaints about sellers or products

For these issues, please contact AliExpress Customer Support directly through their website or app.

AliExpress Official Support

For order-related issues, you should contact AliExpress directly:

AliExpress Help Centre: Available in your account under "Help" or "Customer Service"
Live Chat: Chat with Eva (virtual assistant) or a human agent
Seller Contact: Message sellers directly about product questions
Dispute System: Open disputes for refund requests through your order page

💡 Tip

For AliExpress support, the live chat feature is usually the fastest way to resolve issues. You can access it through your account on the AliExpress website or app.

About This Website

AliExpress UK Guide is an independent information website that provides guides, tips, and resources for UK shoppers interested in AliExpress. We are not employees, representatives, or affiliates of AliExpress or Alibaba Group.

Our goal is to help British shoppers make informed decisions and get the most out of their AliExpress experience.

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